Customer Persona’s and Journey for Insurance
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Expertise
Customer Experience & Engagement
Expertise Areas
- Customer Journey (Look at Qualtrics guide to journey mapping)
- Surveys & Ethnographies
- Voice of the Customer
- Persona Development
- Customer Journey
- Customer Experience
- Customer Analytics
Case Studies
Digital Only Online Banking
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Customer Experience Strategy and Roadmap
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Customer Research for New Product Innovation
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Customer Analytics
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